When asked the question, “How did you become the sales, service or parts manager for your dealership?” many managers will say that they were the best sales consultant, service or parts advisor at the time. As a result many current dealership managers struggle with the “management” component of their position because they’ve had little or no formal leadership development since taking on the position - baptism by fire... a wonderful start.
The following list covers a wide variety of training courses that can be offered and customized to your specifics needs. Please click on the courses below to review the course highlights.
- Interview preparation – getting the right players on the bus
- The talent & accomplishment interview
- Setting up the interview
- Conducting the interview
- Know when a meeting is required
- Apply the 10 keys to effective meetings
- Learn the 5 step roadmap
- Understand the role of the meeting leader
- Learn how to keep your meeting on track
- Performance appraisal pre-work
- Setting up the appraisal interview
- Conducting the appraisal interview
- Moving forward in a supportive role
- Setting SMART objectives
- Connecting individual to dealership objectives
- Addressing poor performance
- Differentiating results from reasons
- Managing priorities
- Analyzing current market conditions
- Understanding how to forecast sales through previous performance
- Calculating Daily Unit Holding Costs
- Dealing with Wholesale Clients
- Increasing inventory turn
- Improving reconditioning speed and reducing costs
- Strategies for disposing of aged units
- Understand the role of the supervisor
- Establishing credibility & authority
- Efficiency vs. effectiveness
- Apply effective problem-solving
- Creating motivation
- Understanding the causes of conflict
- Understand the different approaches to conflict
- Identifying your conflict style
- Managing your emotions
- Fire fighting vs. fire prevention
- Identifying the time bandits
- Prioritizing the workload
- The 7 P’s of planning
Learn how to use the financial statements as a management tool. Determine how to take corrective action to improve dealership performance and profitability.
Highlights for:
- Sales Management
- Develop and review your own Key Performance Indicators
- Discover how to monitor and improve: Fixed, Semi-Fixed & Variable Expenses
- Improve Your Sales Associates Performance to Pay Ratio
- How to calculate inventory 'actual cost'
- How to reduce aging inventory
- Tracking and improving Product Penetrations
- Service Management
- Understand "What's Behind The Numbers" on the Financial Statement
- Evaluate All the Dealership's Profit Opportunities from a Special Composite of Your Dealership's Performance
- Evaluate & Improve Your Personnel's Performance to Pay Ratio
- Review Shop Expenses and develop improvement plans
- Parts Management
- Inventory Managements and controls
- Evaluate & Improve Your Personnel's Performance to Pay Ratio
- Review Departmental Expenses and develop improvement plans
- Improve Parts to Labour Sales Ratio
"Training Programs that fail to modify behaviour can simply be
considered as a ...Day off & a Free Lunch!"
To perpetuate change, your business will need to consider follow-up interventions to ensure compliance with new skill development. Genesis Consultants offer their expertise in evidence based data collection (Mystery Shopping) to complete the skill compliance cycle.
